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CONTACT

E-mail: ride@mtbrotorua.co.nz

NZ Phone: 0800 MTB ROTORUA

International Phone: +64 7 348 4295

ADDRESS

Whakarewarewa Forest

Waipa State Mill Road

Rotorua, New Zealand

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REFUNDS AND RETURNS
 
Mountain Bike Rotorua will comply with all legal requirements under both the Consumer Guarantees and Fair Trading Acts. While not obligated to provide refunds for "change of mind" purchases, Mountain Bike Rotorua invites customers to contact us should they have any issues with purchases made. ride@mtbrotorua.co.nz

CONSUMER GUARANTEES ACT

The Consumer Guarantee Act sets out minimum standards for goods sold by Mountain Bike Rotorua. In the event that goods sold are not of good quality or are faulty, the customer has the right to a repair, replacement or a refund.
 
FAIR TRADING ACT

The Fair Trading Act is designed to protect the customer being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986.