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Mountain Bike Rotorua - Retail - Full Time/Permanent - $24-$25.50+ per hour


Do you have a gift for talking to people? Are you keen on mountain biking? If you were to dream up your perfect job, would it be filled with amazing people, great times and epic rides?


How about joining our crew here at Mountain Bike Rotorua?


We are looking for full time team members to join our bikes crew. MBR Team Leaders are an integral part of our business – providing outstanding customer service, safety briefing, trail information and general support of all guests as well as leading the crew on day to day tasks and operations. This can be a physically demanding job that relies on a passion for an amazing customer experience, being a great team player and a love for all things mountain biking.


The Mountain Bike Rotorua whānau (family) is one that was born from an ethos of ensuring that every experience is always about people. Our professional and personable crew follow traditional Māori values of Kaitiakitanga (guardians of place and people), Manaakitanga (building integrity and strength in each other), Whanaungatanga (creating lasting relationships with all those whose paths we cross) and Kotahitanga (coming together and moving forward as one).


Our strong focus on values, Māori culture and putting the people first has seen the MDA Group grow into the preferred choice for those seeking bespoke, professional and genuine services.



Daily Duties

  • Ensure that MBR Waipa, Tawa, Wheelhouse, Skyline and Redwoods are ready to open on time.

  • Oversee and delegate the daily tasks, as outlined in policy and procedures.

  • Lead the daily staff meeting to set daily objectives and delegate tasks, as well as addressing areas of concern/doing well and informing of any position changes.

  • Perform the daily cash up, accurately and consistently recording the days transactions, and any errors that have arisen. Able to follow the procedures outlined in MBR cash up procedure.

  • Open the point of sale system, and ensure float is in tills and accurate.

  • Ensure BRM is running smoothly, troubleshoot any issues.

  • Assist each area where appropriate to make sure the day runs as smoothly as possible.

Management and Leadership

  • Deploy staff during the day to the various sites and roles as needed.

  • Delegate responsibilities to staff, and ensuring staff are on track.

  • Attend MBR management meetings and proactively contribute to the collective approach for ongoing organisational improvement.

  • Undertake actions outlined in MBR management meetings.

Staff Culture, Planning and Human Resources

  • Lead by demonstrating good practice in each of the operational areas.

  • Feedback to the MBR management team on challenges faced on the front line.

  • Inspire and engage each member of the team around company purpose and culture.

  • Promote and model positive and healthy staff to staff interactions.

  • Have an active involvement in HR processes including but not limited to employment relations, recruitment and investigations (as requested).

  • Carry out performance reviews/reports with staff (under supervision/delegation by Operations Manager).

  • Customer Experience

  • Welcome customers onsite, and encourage other staff to do the same.

  • Maintain a friendly and affable persona when interacting with customers and provide an excellent model for other staff to follow.

Quality Control for Bike Fleet*

  • Appoint MBR Crew members each day to ensure all bikes are checked in thoroughly in accordance with our safety standards, as outlined in policy and procedures.

  • Full responsibility for ensuring that all bikes have been checked in to an excellent and consistent quality each day, including but not limited to:

  • Cleaning

  • Mechanical check

  • Overall fleet safety

Health and Safety

  • Adopt a positive and focussed approach to health and safety in the workplace, to ensure active steps are taken to ensure own wellbeing and wellbeing of others.

  • Follow all MBR health and safety practices, systems and processes.

  • Carry out required reporting for hazards, accidents and incidents.

  • Continually seek to isolate and eliminate hazards.

  • Wear all required PPE.

  • Work with Health and Safety Representatives.

Desired Skills and Experience

  • An influential and inspiring individual who can create synergy amongst internal team members.

  • Effective time and resource manager.

  • Willingness to learn.

  • Flexible and calm under pressure.

  • Task specific qualifications and/or relevant experience is desirable but not necessary.


This role is full time, working a range of shifts within our opening hours, operating across 7 days a week. Candidates must be available weekends. This role may develop into a supervisory role.

Please only apply if you agree to follow our values, have a legal right to work in Aotearoa, New Zealand and prioritise safety over all other matters.

Mountain Bike Rotorua - Retail - Full Time/Permanent

Please include in your application:

Cover Letter


Referee contact details (minimum 2)

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